A: Unless you have specific instructions, standard procedures are as follows:
Burglary alarm - call premises, call ECV, dispatch, notify ECL
Fire alarm - call premises, dispatch, notify ECL
Panic or Duress alarm - dispatch
Medical alarm - call premises, dispatch
A: Enhanced Call Verification (ECV) is a second contact number called after the premises to try and verify the alarm prior to dispatch.
A: If you do not get an immediate call from the Alarm Center it is a good idea to call and inform them of the false activation.
Q: Are there charges for false alarms?
A: Most jurisdictions have fines for false alarms. These fines vary depending on the jurisdiction. In most cases you will be billed for these fines by your local jurisdiction. Visit our
Alarm Ordinances page for information pertaining to false alarms in your jurisdiction.
A: Some jurisdictions require either a one time or annual registration of your alarm system. Please check with your local jurisdiction or visit our
Alarm Ordinances page for more information.
Q: How do I update my Emergency Contact List?
A: You can update your Emergency Contact List by calling our office or visiting our
Update Account Information page.